FAQs

Do you ship worldwide?

Yes! We proudly offer international shipping to major countries including the USA, UK, Canada, Australia, and Europe.

How long will it take to receive my order?

Standard shipping typically takes 7 to 14 business days to arrive after dispatch, depending on your location. You will receive a tracking number via email as soon as your package is on its way.

Will I have to pay customs fees or taxes? 

For most retail orders shipped to the USA and Europe, packages are cleared smoothly without additional customs fees upon delivery. However, any local import duties are the responsibility of the customer.

What is your return policy?

We want you to love your gear. If your item arrives damaged, defective, or incorrect, please contact us at support@luxeeon.com with photos or videos within 14 days of delivery, and we will happily arrange a free replacement or a full refund. For non-quality-related returns, customers are responsible for the return shipping costs.

Can I cancel or modify my order?

Because we strive to process and ship orders as fast as possible, changes can only be made within 12 hours of placing your order.

Do you offer bulk discounts or wholesale pricing?

Absolutely! As an established manufacturer, we welcome bulk purchasing from sports clubs, schools, gym studios, and Amazon/retail distributors.

What is your Minimum Order Quantity (MOQ) for wholesale?

Our wholesale MOQs are highly flexible depending on the product line. For standard inventory, we support low MOQ entry points to help you test the market.

Do you support custom branding, private labeling, or logo printing?

Yes, we provide full OEM/ODM services. We can customize colors, print your brand logo on the equipment, and design custom retail packaging. Please visit our Wholesale page or contact our corporate sales team directly at wholesale@luxeeon.com with your specifications for a custom quotation.